Purpose
At Flower Shoes, we are committed to delivering the highest quality Shoe Uppers that meets or exceed customer expectations. This policy outlines our dedication to quality, continual improvement, and customer satisfaction in all aspects of our manufacturing process.
1. Commitment to Quality Standards
- We adhere to industry standards and implement best practices to ensure the consistent production of high-quality Shoe Uppers.
- All products are manufactured to meet agreed specifications and undergo rigorous testing to ensure durability, comfort, and aesthetic appeal.
2.Customer Satisfaction
- We aim to understand and anticipate our customers’ needs, preferences, and feedback.
- Customer satisfaction is a key indicator of our quality commitment, and we actively seek input to improve our products and processes continuously.
3. Employee Training and Engagement
- Our employees are critical to our quality objectives. We provide regular training to enhance skills, reinforce quality standards, and instill a sense of ownership over the quality of our products.
- We encourage a culture of quality where every team member understands their role in delivering excellence.
4. Quality Assurance and Control
- We maintain strict quality control processes at every stage, from raw material sourcing to final product inspection.
- Our quality assurance team conducts systematic inspections and tests to detect and address potential issues before products reach the customer.
5. Continuous Improvement
- We are committed to continually improving our processes, products, and systems to enhance quality and efficiency.
- Through regular reviews, data analysis, and feedback loops, we identify opportunities for improvement and take prompt action to implement changes.
6. Supplier Partnerships
- We partner with reliable suppliers who share our commitment to quality and ethical standards.
- Raw materials and components are sourced with stringent quality criteria, and suppliers are evaluated regularly to maintain high standards.
7. Compliance with Regulations
- We ensure all products comply with legal and regulatory requirements applicable to the footwear industry, both domestically and internationally.
- Compliance is a non-negotiable aspect of our quality management system.
Quality Objectives
To implement our quality policy, we set measurable objectives that include:
- Maintaining a customer complaint rate below the Expected
- Achieving on-time delivery
- Reducing defect rates and product rework
- Conducting regular training sessions to maintain 100% staff participation in quality programs
Review and Continuous Monitoring
This quality policy is reviewed periodically to ensure its relevance and effectiveness in achieving our quality objectives. Feedback from customers, employees, and stakeholders informs our commitment to sustained improvement.
Approved by:
Velan Baskar
Board of Directors,
Flower Shoes Management.